Shipping
Free Shipping Internationally - Hassel free Shipping
Shipping is conducted by international carriers facilitating a Door-to-Door service along with local delivery. The delivery is made directly to the customer's specified shipping address. The carrier will reach out to the Customer via phone or/and email to arrange and coordinate delivery date and time.
Free International shipping is Hassle Free. All customs duties, import taxes, as well as customs processing fees, are pre-paid by the Seller.
Free shipping offers a significant benefit for Customer, particularly even for small to medium-sized framed artwork, such as a 28" by 28" piece, which necessitates a crate due to its dimensions. Carriers classify any item exceeding 30" by 30" as oversized, leading to increased shipping costs borne by the seller. These expenses typically include the crate, packaging materials, transportation fees charged by the carrier, insurance, as well as all customs duties and taxes. On average, the total cost for door-to-door delivery of small to medium items ranges from $250 to $350, potentially reaching up to $450 to $900 for larger items, geographically far away locations and high rate of applicable taxes.
Shipping is conducted by international carriers facilitating a Door-to-Door service along with local delivery. The delivery is made directly to the customer's specified shipping address. The carrier will reach out to the Customer via phone or/and email to arrange and coordinate delivery date and time.
Free shipping is Hassle Free. All customs duties, Taxes, and VAT, if applicable, as well as customs processing fees, are pre-paid by the Seller.
Free shipping offers a significant benefit for Customer, particularly even for small to medium-sized framed artwork, such as a 28" by 28" piece, which necessitates a crate due to its dimensions. Carriers classify any item exceeding 30" by 30" as oversized, leading to increased shipping costs borne by the seller. These expenses typically include the crate, packaging materials, transportation fees charged by the carrier, insurance, as well as all customs duties and taxes. On average, the total cost for door-to-door delivery of small to medium items ranges from $250 to $350, potentially reaching up to $450 to $900 for larger items, geographically far away locations and high rate of applicable taxes.
To support customers who may feel unsure about their selections, we recommend completing the Inquiry Form located at the bottom of the Artwork selection page. Please provide the SKU of the artwork you are interested in and indicate your preference for the Return Option. Upon submission, you will receive a Purchase proposal that you can either accept, decline, or negotiate.
To learn more about structure of Return Option, follow link to Payments
Customers have a 90-day window to return artwork purchased with a return option.
It is essential that customers unpack the item with care, following the instructions available on our website or included in the packaging.
To initiate a return, customers must notify the seller at least 30 days before the end of the 90-day period.
All original packaging materials should be preserved in their initial condition to ensure a seamless return process.
Customers are required to repackage the artwork according to the provided guidelines to enable proper handling and facilitate any potential insurance claims. Upon receiving the return notification, the seller will issue shipping labels and necessary documentation, which must be printed and securely attached to the crate using 3M tape.
The seller will also assist in coordinating the pickup with the shipping carrier, which is vital for addressing any issues that may arise.
Once the artwork clears customs and the seller verifies its return in the same condition as when it was shipped, the customer will receive a refund within two business days.
If the artwork is damaged during transit, Artifactor Studio will file an insurance claim, and the customer will still be refunded within the same two-business-day timeframe.
However, if the customer fails to repackage the artwork according to the guidelines, preventing Artifactor Studio from filing an insurance claim, the customer will not receive a refund.
Credit card payments are not processed immediately; they are facilitated following payment and order confirmation, which takes 2 business days. The preparation of artwork for shipping includes stretching, coating artwork, framing, constructing a shipping box or crate, and organizing packaging and shipping arrangements. The overall preparation time is about 18 business days (3 weeks).
All shipments are fully insured to cover the artwork's value as per the purchase order and shipment documentation. Once the artwork is handed over to the carrier (DHL), the Customer will be notified by the Seller. Tracking numbers will be sent to the customer via email as soon as they become available.
Typically, delivery takes between 4 to 5 business days, although it may extend to 9 business days in certain cases.
All packages dispatched from our ARTIFACTOR studio are insured and governed by our Damage & Loss Policy. By choosing to ship with us, you accept these terms and conditions.
In cases where packages sustain damage during transit, we are committed to either replacing the artwork or issuing a refund, depending on the customer's preference. ARTIFACTOR Studio will initiate an insurance claim with the carrier, provided that the customer submits clear photographic evidence of the damage. The process for insurance claims and artwork replacement will commence only after we receive this documentation.
If a package is lost due to incorrect information supplied by the customer, ARTIFACTOR Studio will not assume responsibility for the loss. Conversely, if a package is lost by the carrier, we will manage the situation by filing an insurance claim. Refunds or artwork replacements, if feasible, will be initiated within two business days following the submission of the insurance claim.
Returns
To support customers who may feel unsure about their selections, we recommend completing the Inquiry Form located at the bottom of the Artwork selection page. Please provide the SKU of the artwork you are interested in and indicate your preference for the Return Option. Upon submission, you will receive a Purchase proposal that you can either accept, decline, or negotiate.
To learn more about structure of Return Option, follow link to Payments
Return conditions & requirements
Customers have a 90-day window to return artwork purchased with a return option.
It is essential that customers unpack the item with care, following the instructions available on our website or included in the packaging.
To initiate a return, customers must notify the seller at least 30 days before the end of the 90-day period.
All original packaging materials should be preserved in their initial condition to ensure a seamless return process. Customers are required to repackage the artwork according to the provided guidelines to enable proper handling and facilitate any potential insurance claims.
Upon receiving the return notification, the seller will issue shipping labels and necessary documentation, which must be printed and securely attached to the crate using 3M tape.
The seller will also assist in coordinating the pickup with the shipping carrier, which is vital for addressing any issues that may arise.
Once the artwork clears customs and the seller verifies its return in the same condition as when it was shipped, the customer will receive a refund within two business days.
If the artwork is damaged during transit, ARTIFACTOR Studio will file an insurance claim, and the customer will still be refunded within the same two-business-day timeframe.
However, if the customer fails to repackage the artwork according to the guidelines, preventing ARTIFACTOR Studio from filing an insurance claim, the customer will not receive a refund.
Timeline
Credit card payments are not processed immediately; they are facilitated following payment and order confirmation, which takes 2 business days. The preparation of artwork for shipping includes stretching painting canvas on stretching frame, coating artwork with Dorland wax UV protection, artwork framing, constructing a shipping crate, and organizing packaging and shipping arrangements.
The overall preparation time is about 18 business days (3 weeks) to 26 business days (4 weeks).
All shipments are fully insured to cover the artwork's value as per the purchase order and shipment documentation. Once the artwork is handed over to the carrier (DHL), the Customer will be notified by the Seller. Tracking numbers will be sent to the customer via email as soon as they become available.
Typically, delivery takes between 4 to 5 business days, although it may extend to 9 business days in certain cases. In the event of a delay, Artifactor Studio will promptly inform the customer via email.
Damage & Loss
All packages dispatched from our ARTIFACTOR studio are insured and governed by our Damage & Loss Policy. By choosing to ship with us, you accept these terms and conditions.
In cases where packages sustain damage during transit, we are committed to either replacing the artwork or issuing a refund, depending on the customer's preference. ARTIFACTOR Studio will initiate an insurance claim with the carrier, provided that the customer submits clear photographic evidence of the damage. The process for insurance claims and artwork replacement will commence only after we receive this documentation.
If a package is lost due to incorrect information supplied by the customer, ARTIFACTOR Studio will not assume responsibility for the loss. Conversely, if a package is lost by the carrier, we will manage the situation by filing an insurance claim. Refunds or artwork replacements, if feasible, will be initiated within two business days following the submission of the insurance claim.