Shipping is conducted by international carriers facilitating a Door-to-Door service along with local delivery. The delivery is made directly to the customer's specified shipping address. The carrier will reach out to the Customer via phone or/and email to arrange and coordinate delivery date and time.
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Free shipping is Hassle Free. All customs duties, Taxes, and VAT, if applicable, as well as customs processing fees, are pre-paid by the Seller.
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Free shipping offers a significant benefit for Customer, particularly even for small to medium-sized framed artwork, such as a 28" by 28" piece, which necessitates a crate due to its dimensions. Carriers classify any item exceeding 30" by 30" as oversized, leading to increased shipping costs borne by the seller. These expenses typically include the crate, packaging materials, transportation fees charged by the carrier, insurance, as well as all customs duties and taxes. On average, the total cost for door-to-door delivery of small to medium items ranges from $250 to $350, potentially reaching up to $450 to $900 for larger items, geographically far away locations and high rate of applicable taxes.
To support customers who may feel unsure about their selections, we recommend completing the Inquiry Form located at the bottom of the Artwork selection page. Please provide the SKU of the artwork you are interested in and indicate your preference for the Return Option. Upon submission, you will receive a Purchase proposal that you can either accept, decline, or negotiate.
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To learn more about structure of Return Option, follow link to Payments
Customers have a 90-day window to return artwork purchased with a return option.
It is essential that customers unpack the item with care, following the instructions available on our website or included in the packaging.
To initiate a return, customers must notify the seller at least 30 days before the end of the 90-day period.
All original packaging materials should be preserved in their initial condition to ensure a seamless return process.
Customers are required to repackage the artwork according to the provided guidelines to enable proper handling and facilitate any potential insurance claims. Upon receiving the return notification, the seller will issue shipping labels and necessary documentation, which must be printed and securely attached to the crate using 3M tape.
The seller will also assist in coordinating the pickup with the shipping carrier, which is vital for addressing any issues that may arise.
Once the artwork clears customs and the seller verifies its return in the same condition as when it was shipped, the customer will receive a refund within two business days.
If the artwork is damaged during transit, Artifactor Studio will file an insurance claim, and the customer will still be refunded within the same two-business-day timeframe.
However, if the customer fails to repackage the artwork according to the guidelines, preventing Artifactor Studio from filing an insurance claim, the customer will not receive a refund.
Credit card payments are not processed immediately; they are facilitated following payment and order confirmation, which takes 2 business days. The preparation of artwork for shipping includes stretching, coating artwork, framing, constructing a shipping box or crate, and organizing packaging and shipping arrangements. The overall preparation time is about 18 business days (3 weeks).
All shipments are fully insured to cover the artwork's value as per the purchase order and shipment documentation. Once the artwork is handed over to the carrier (DHL), the Customer will be notified by the Seller. Tracking numbers will be sent to the customer via email as soon as they become available.
Typically, delivery takes between 4 to 5 business days, although it may extend to 9 business days in certain cases.
All packages dispatched from our ARTIFACTOR studio are insured and governed by our Damage & Loss Policy. By choosing to ship with us, you accept these terms and conditions.
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In cases where packages sustain damage during transit, we are committed to either replacing the artwork or issuing a refund, depending on the customer's preference. ARTIFACTOR Studio will initiate an insurance claim with the carrier, provided that the customer submits clear photographic evidence of the damage. The process for insurance claims and artwork replacement will commence only after we receive this documentation.
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If a package is lost due to incorrect information supplied by the customer, ARTIFACTOR Studio will not assume responsibility for the loss. Conversely, if a package is lost by the carrier, we will manage the situation by filing an insurance claim. Refunds or artwork replacements, if feasible, will be initiated within two business days following the submission of the insurance claim.
Shipping & Delivery Policies
How We Ship Our Art
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Local Delivery and Framing:
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For domestic orders within Israel, we deliver framed artworks directly to your door using trusted local couriers. You can choose your framing option either before or immediately after completing your purchase. To specify your preference, please notify Artifactor Studio by emailing orders@artifactorstudio.com or by submitting the artwork inquiry form located on the product page. When reaching out, please ensure you include the artwork's SKU number so we can accurately process your framing request.
International Shipping:
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To ensure the utmost protection during transit, we ship all artworks (both original canvases and paper reproductions) unframed and unstretched. Our artwork is carefully rolled and placed inside a rigid, waterproof, and airtight tube, which is then securely housed within a corrugated cardboard box.
We utilize this shipping method for two primary reasons:
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Cost Efficiency: Shipping stretched or framed artworks safely requires custom wooden crates, which can add hundreds or even thousands of dollars to international transportation costs.
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Personalized Framing: We believe framing is a highly personal choice best suited to your specific space. Excellent local framing services are readily available across the USA, Europe, Asia, and domestically. We are always happy to offer guidance on selecting the best framing choices and archival practices for your new piece
Custom Framing Inquiries
If you prefer to receive your artwork already framed, we can help. Please fill out the inquiry form on the specific artwork's product page, making sure to include the SKU number of the piece. We will respond with a detailed framing proposal, timeline, and custom pricing.
Carriers, Insurance, and Customs (Delivered Duty Paid)
We ship our artworks globally using major, trusted international carriers. Every shipment is fully insured for the exact value specified in your purchase order.
To ensure a seamless, hassle-free delivery and fast customs clearance, all applicable sales taxes, VAT, and customs duties are calculated and pre-paid at checkout. Where applicable, local last-mile delivery costs are also pre-paid.
Important Address & Contact Requirements
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Double-Check Your Address: Customers, please carefully verify your shipping address at checkout to avoid incorrect delivery incidents.
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Phone Number Required: Customers must provide a valid phone number with your order so the courier can coordinate local delivery times and details directly with you.
Liability Disclaimer: If an incorrect shipping address is provided by the customer, we are unable to file an insurance claim for a misrouted or damaged package. Consequently, packages lost or damaged due to an incorrect. Customer-provided address will not be refunded. Please ensure all details are accurate before completing your purchase.