Return & Refund Policy
Selling artwork online is different from buying it in a physical gallery, where a customer can spend meaningful time observing the piece in the gallery exposition to form a personal connection with it. This bond is the most important factor in an art lover's or collector's decision. Understanding the challenges of online art sales, we provide a Freedom of Return policy. We accept returns for any reason.
Return Period
We offer a return period of 14 business days, which can be extended by an additional 7 business days in the event of:
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National holidays
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A written request for an extension from the customer
Return Shipping Options & Responsibility
When returning an artwork to Artifactor Studio, you may choose between two shipping options:
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Option A: Studio-Managed Shipping (Easyship)
We will prepare all the necessary documents, paperwork, and shipping labels through our Easyship account. You do not need to pay upfront for the return shipping; instead, the exact shipping cost will be deducted from your final refund.
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Option B: Customer-Managed Shipping
You are responsible for selecting a carrier, preparing all necessary documents and labels, and paying the shipping costs directly.
Important Insurance Requirement: Regardless of the shipping option chosen, the return shipment must be fully insured based on the price declared in the Original Purchase Order. This is a mandatory requirement to claim loss or irreparable damage. If an uninsured return shipment is lost or irreparably damaged, the artwork will not be refunded.
Shipping Documentation
Artifactor Ltd will provide you with the following documentation:
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Original Purchase Order (initially sent at checkout).
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Return Commercial Invoice (sent upon your return request, accompanied by the tracking number of the original shipment).
Customer Action Items:
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Sign the Invoice: Print the Return Commercial Invoice, sign the declaration at the bottom, and date it. Email a copy of the signed invoice to Artifactor Studio as soon as possible to confirm and initiate the return process.
2. Attach Documents: Print the Original Purchase Order and the signed Return Commercial Invoice. Fold these documents
and place them into the clear plastic pouch attached to the outside of the shipping box. Secure the pouch tightly.
3. Attach Labels: Print return shipping labels and attach them securely to the box. Any old shipping labels must be completely
removed or completely blacked out with a marker to prevent scanning errors in transit
Refund Process
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Once the artwork safely returns to Artifactor Studio, our team will assess its condition within 7 to 10 business days. Following this assessment, you will receive a Refund Invoice, and your refund will be issued.
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If the return shipment is lost or damaged beyond repair in transit provided it was not caused by customer error (e.g., incorrect shipping address or failure to follow packaging instructions) Artifactor Ltd will file an insurance claim, and you will be refunded as stated above.
Useful Tips
Distribute several shipping return labels on different surfaces of the packaging box, so if the barcode on one label incidentally is damaged custom officer can scan another one attached to a different surface
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Workarounds -Make it easier for you
The QR Code "Label-Free" Drop-off
This is the most common and convenient modern return method. We generate the return where we can opt to send the customer a digital QR code instead of a PDF file. containing return labels.
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The QR Code "Label-Free" Drop-off
This is the most common and convenient modern return method. We generate the return in Easyship, we can opt to send the customer a digital QR code instead of a PDF file containing printable return labels. It should be noted, not all Carriers support QR code processing, carrier support must be verified ahead
.
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Seller Emails the QR Code to customer:
The customer receives an email with a QR code and a map of nearby designated courier drop-off points (like a DHL Service Point).
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Bring the Package Box:
The customer brings the sealed, unlabeled shipping box to the location and shows the QR code on their smartphone to the clerk.
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Clerk Handles the Rest:
The clerk scans the phone, automatically prints the shipping label and customs documents right at the counter, and attaches them to the package box for the customer.
Courier Pickup (Driver Brings the Label)
If the customer prefers not to travel to a drop-off point, they can schedule a pickup directly from their home or office. With major international couriers, the customer can select an option during the scheduling process indicating that the driver needs to bring the pre-printed waybill (label) and customs documents. The customer simply hands the Package to the driver, who attaches the waybill(label) on the spot to package box.
Another option that can be selected through scheduling process forwarding to carrier by email PDF that contains return labels, and shipping documentation, copies of Original Purchase Order, (signed by customer) Return Commercial Invoke.
Local Pack-and-Ship Retailers, independent Post shops
Customer should search web for Local Pack-and-Ship Retailer service providers, or local independent post shop. If the customer happens to live far from an official courier drop-off point, (or for a different reason) they can visit any local pack-and-ship retail store (like FedEx Office, The UPS Store, or local independent post shops). They can ard e original PDF email (sent by seller containing Return Labels, copies of Original Purchase Order and Return Commercial Invoice sent them to the store's public print email address. For a very small fee (usually $1 to $2), the store clerk will print the label and tape it securely to the package, and will print Original Purchase Order, Return Commercial Invoice. Customer should sign and next to signature Date. The store clerk will fold and place shipping documentation into clear pouch attached.